Warmur Academy is committed to providing high-quality training and learner support. We welcome feedback and handle complaints fairly, promptly and without discrimination.
This procedure covers our classroom training, online courses, assessments, learner administration and customer service.
If something goes wrong, you can raise it informally with us or submit a complaint directly to hello@warmuracademy.co.uk.
Please include your name, details of the course or service, a description of your concern and, where appropriate, the outcome you are seeking.
You do not need to raise the issue with your instructor before contacting us.
We will:
If more time is needed, we will keep you informed.
Complaints will be reviewed by an appropriate member of Warmur Academy management, with someone not directly involved reviewing the matter wherever practicable.
If you are dissatisfied with our response, you may request a further review by emailing hello@warmuracademy.co.uk.
Where a complaint concerns activities delivered by Warmur Academy as a UK Certification Approved Centre, unresolved complaints may be referred to UK Certification, in accordance with its Complaints Policy.
If you do not wish to raise the matter directly with Warmur Academy, UK Certification may act as an intermediary.
Appeals relating to assessment results, qualification or certification decisions are handled under UK Certification's separate Appeals Policy.
UK Certification: info@ukcertification.co.uk
Complaints and their outcomes are recorded, handled confidentially and managed in accordance with our data protection arrangements.
We review complaints to identify opportunities to improve our training, assessment and customer service.
